Store Policies

Purchasing from us:

We love to communicate personally with our customers. Please feel free to contact us with any questions about our products. Email: sawdustsiren@gmail.com or call (484) 620-3890.
We use Stripe for online credit card processing and Square for in person credit card processing. We accept all major credit cards, PayPal, Venmo, Apple Pay, & good old fashioned cash.
Many products on the site are listed as Sold Out, as all of our products are one-of-a-kind. If you see a sold product that interests you, we may be able to make something similar.
If you have an idea for a product that’s not on our website, we may be able to make if for you.
We’re committed to using salvaged and reclaimed materials, so we may not always have the materials on hand to make what you may be looking for.

Local Delivery & Porch Pick Up:

We are happy to provide FREE porch pick up or deliver locally within Swarthmore, PA. Just choose this option at checkout and we’ll contact you to make arrangements.
Orders typically are ready to pick up or go out for delivery in 2-4 days of receipt of the order. Need it sooner? Let us know and we’ll do what we can to expedite.

Shipping:

We can ship anywhere in the Continental US.
Orders typically ship within 2-5 days of receipt of the order.
Once we ship, you will receive an email with your tracking info.
We will never charge you more than the actual shipping. We will refund anything over what it actually costs to ship.
Please be aware USPS has been taking longer than usual due to staffing issues.
We often ship in recycled boxes to cut down on waste.

Returns & Exchanges:

We love our products. We want you to love them too. If you don’t, we want to make it right.
We gladly accept returns, exchanges. or can provide store credit. To initiate a return, exchange, or store credit please email us at sawdustsiren@gmail.com prior to mailing back or dropping off your item(s) back to us within 14 days from the day the order is delivered at the shipping address or picked up from our porch.
Online buyers are responsible for return shipping costs. A refund will be issued after the item(s) has been reviewed and returned to our inventory and will be issued to your original form of payment. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping costs will be not be refunded.

Minor Disclaimers:

We want you to be happy. If anything goes wrong with a product you purchased from us, please let us know, and we’ll figure it out. We work with 100+ year old horns. We also work with wood that has awesome knots and funky grain. Old horns can fall apart, knots can explode, and funky grain can lead to cracks.

If you run over your horn with an SUV, we don’t think that’s our responsibility, but we applaud you for using your Siren in the driveway.
If you put your wooden bowl in the dishwasher... well, we’d be interested in knowing if it survived.
Our intent is to honor the horns and their history. We have tried to be accurate in our research in order to give you a glimmer into their exciting pasts. However, we are not experts in this field; we are still learning. If you find we are incorrect in our history, or have interesting historical anecdotes to add, please let us know.

Modifications:

All of our products are custom made, so anything can be modified to suit your needs. If you purchase a Sawdust Siren and then get a larger phone, let us know. Phone slots can often be modified to accommodate larger phones and cases.

Photography: